Placing an order
Shopping online 24/7 with us is fun, easy and secure. You can place an order online by browsing our spectacular selection and placing fabric in your shopping cart. Once you finish adding fabric to your cart, you may continue to checkout process. Our checkout process uses latest technology to encrypt all of your billing and payment information.
You can also place order by calling us at (212) 391-2310.
Express Shipping Service (Next Day Air, Second Day Air, or Three Day Air) received before 3 pm EST Monday - Friday will be queued for same day shipment. Please note, Ground orders require 24-36 hours processing, before queued for shipment.
International Order Policy
Please note, shipments to addresses outside the United States are generally subject to duties, taxes (such as VAT), and other charges, as determined by the local jurisdiction. Customers will be liable for paying local sales tax and duty fees.
If an order is refused or returned to Spandex World, Inc. due to inaccurate or incorrect address information or because it was declined or undeliverable, Spandex World, Inc. reserves the right to retain the original shipping fee, and also the costs incurred related to the shipment returned to Spandex World, Inc.
If you return a product to Spandex World, Inc. you will be the exporter from the destination country and liable for all return charges.
Please note, we ship fabrics around the world but we reserve the right to refuse shipments to any foreign country, or set of laws that is prohibitive for business matters.
Hours of Operation
Our showroom business hours are Monday-Friday (9 am – 6 pm EDT) & Saturday (10 am - 5 pm EDT). Our goal is to provide the best and fastest service in a courteous manner. Our website [http://www.spandexworld.com/] www.spandexworld.com is active and accepting orders 24 hours a day. However, order processing and shipments take place during our operational business hours Monday - Friday (9 am - 6 pm EDT) and Saturdays 10 am - 5 pm EDT. We do not guaranty delivery time in transit as it depends on the shipping carrier, but we always make the best effort for fastest service possible.
swatch/sample fabric request
You are welcome to try the quality or precise shade of our fine spandex fabrics. We offer sample/swatch service. Simply fill out our [http://spandexworld.com/sample/] Sample Request Form with the item number that you are interested in. For more information, please view our sample policy.
We accept all major credit cards (Visa, MasterCard, American Express, Discover). Please note, that your billing information (the complete street address and zip code) must match with the credit card's associated billing address provided to place the order. If any information does not match, we cannot proceed with the order without further verification due to security purposes. This may cause significant delay on your order processing.
You are welcome to order as C.O.D if you have ordered from us in the past. Please call to find out if you qualify for C.O.D payment option. All C.O.D payments must be received in the form of a certified cashier’s check or money order. Please note, shipping carrier may require an additional charge for C.O.D service.
Pricing / Inventory
Spandex World, Inc. is committed to offering quality merchandise at fair, competitive prices. In most cases, our web site prices will reflect store prices. However, there may be some exceptions. Prices and sales are subject to change without notice.
We try our best to keep up with updates on inventories ongoing basis.
We ship fabrics using a variety of shipping options and delivery methods. Shipping cost varies and is based on the weight of the fabrics, shipping method used, and the delivery address. We waive the handling charge for your convenience at our cost.
We ship fabrics around the world but we reserve the right to refuse shipments to any foreign country, or set of laws that is prohibitive for business matters. Please visit International Order Policy for more information.
Processing and shipping time
Processing for regular ground orders require 24-36 hours before it is in transit. Express Service (Next Day Air, Second Day Air, or Three Day Air) received before 3 pm EDT (Monday – Friday) is processed and shipped on same day. Our shipping facility is open only Monday - Friday (9 am – 5 pm EDT). The total time it will take to receive an order is determined by the shipping option you select. You can easily find estimated delivery date by following method: Order Processing (0-2 days) + Shipping method (1-5 days depending on your choice) = delivery time.
Return policy (modified June '12)
We trust you will be satisfied with your Spandex World, Inc.’s purchase. However, should you decide the merchandise is not satisfactory for any reason and you wish to return, you can do so within 10 calendar days from the day you receive the order. Please call our customer support line at 212-391-2310 or email and request for an RPN number to authorize a return. Returns are not acceptable without prior authorization. Damaged, cut or altered fabrics, anything less than 3 yards and clearance items marked down cannot be returned. Visit our Return Policy for further information.